Processing, Shipping & Returns
Most items are made to order, and since concrete requires curing time, please allow 2-4 weeks for us to produce your jewelry of choice. Items that do not include concrete in their design are usually ready to ship within a week. We do keep some of the items in stock, so you might be surprised by a much faster turnaround time :).
If you need an order to be delivered quickly, please be sure to choose the expedited shipping option. If you need to receive it by a specific date, please let us know at firstname.lastname@example.org, and we will do our best to accommodate your needs.
All items are beautifully presented in a lovely box. If you would like to add a gift wrap, a note, or have any other request regarding your order, we would be happy to accommodate your needs. Just let us know by sending us a note to email@example.com.
We provide worldwide shipping on all orders via registered Israel post.
If you wish to expedite your order please be sure to choose the expedited shipping option at checkout.
Standard Shipping approximate times:
Israel: Israel Post / about 1 week.
United states: Israel post / 2-4 weeks depending on location and customs.
Rest of the world: Israel post / 2-4 weeks depending on location & customs.
Expedited shipping approximate times:
Israel: Israel Post / 24 hours to most locations.
United states: Israel post / 2 - 10 business days depending on location and customs.
Rest of the world: Israel post / 2 - 10 business days depending on location & customs.
Please note that customs delays and any other delivery delays are out of our control, and you are responsible for any duties and taxes that your package may incur on arrival.
We want you to enjoy you jewelry! If, for any reason, you would like to return it, we offer a simple return policy. Just mail it back to us, in its original condition and package to the following address within 14 days of receiving it, and we will refund you via your original payment method after receiving the package.
Emailing us at firstname.lastname@example.org about the return would be much appreciated, and may speed up your refund.
Please note that shipping charges are non-refundable, and that you should pay for the return shipping.
23 Naftali St., Apt. 49
Phone: +972-52-3866178 (please make sure you add our phone number on your package, to ensure that it reaches us.)